• Age: 18+ for adult classes. (Youth/teen sessions, if offered, will be clearly labeled.)

• Health & readiness: You confirm you are physically able to participate and will inform your instructor of any injuries, conditions, or recent surgeries before class

• Substances: No alcohol, illicit drugs, or impairment of any kind before or during class.

• How to book: Reserve through our website or the T-Valley Studio app. A valid payment method is required to confirm a spot.

• Waitlist: If a class is full, join the waitlist. When a spot opens, the system auto-enrolls the next person and notifies you.

• First-Time Class – 50% Off: New students only, one-time use, applies to your first class only. Not transferable, not redeemable for cash, and cannot be combined with other offers.

• Cancellation window: Cancel at least 12 hours before class to avoid fees or losing the credit.

• Late cancel / no-show:

  • Cancelling within 12 hours or missing class results in a late-cancel/no-show charge and/or forfeiture of the class credit.

  • Members may incur a $10–$20 late/no-show fee (exact amount depends on your plan and will be shown at checkout).

• Late arrivals: Safety first. If you arrive 10+ minutes late, you may not be admitted and will forfeit the class. Warm-ups are required to participate.

• Studio cancellations: If T-Valley cancels a class (e.g., low enrollment, instructor illness, weather), you’ll receive a refund to the original payment method or a class credit, at your choice.

• Auto-renewal: Most memberships auto-renew monthly until canceled. Your renewal date appears at checkout and in your account.

• Commitments: Some plans may include a minimum commitment (e.g., 2 months). This is shown at purchase. Early cancellation fees may apply.

• Billing: Payment is due at purchase/renewal. If a payment fails, access may pause until updated.

• Refunds: All sales are final unless T-Valley cancels a class or as required by law. Unused classes do not roll over unless your plan explicitly includes rollover.

• Transfers & sharing: Passes, credits, and memberships are for the purchaser only and are non-transferable.

• Instruction first: For your safety, do not attempt skills, inversions, drops, or combinations that have not been taught and approved by your instructor in the current level.

• Spotting & progressions: Follow instructor progressions and accept a spot when offered. Tell your instructor if you feel unsure or uncomfortable.

• Equipment use: Use poles, silks, hoops (lyra), and mats as instructed. Report any issue with equipment immediately.

• Warm-up & cool-down: Participation in warm-up is mandatory; it reduces injury risk. Skipping warm-up may mean you cannot join the class.

• Medical considerations: If you experience dizziness, acute pain, or shortness of breath, stop immediately and notify your instructor.

Pole Dance

• Wear: Shorts and a fitted top/sports bra. Skin contact improves grip.

• Avoid: Lotions, oils, body butters within 24 hours of class (they transfer to poles and increase fall risk).

• Jewelry: Remove all jewelry (rings, bracelets, necklaces, watches). No piercings that can catch. Trim or cover long nails.

Aerial Silk & Hoop (Lyra)

• Wear: Fitted leggings and a top that covers underarms/waist (protects skin).

• Avoid: Zippers, snaps, Velcro, or any hardware that can snag fabric/apparatus.

• Jewelry: No jewelry on fabric/apparatus. Remove rings, bracelets, necklaces, dangling earrings.

Heels Classes

• Shoes: Heels are optional. If worn, use dance heels with heel protectors/caps.

• Knee pads: Recommended for floorwork.

• Clean soles: No outdoor shoes on studio floors.

General

• Hygiene: Come clean and dry. No heavy fragrances.

• Grip aids: Allowed only products approved by the instructor (no oils).

• Hair: Secure long hair away from face/apparatus.

• Bring: Water in a sealed bottle, small towel, approved grip aid, knee pads (as needed), positive attitude.

• Do not bring: Gum, open food/drinks on floors, glass containers, or any substance that affects judgment.

• Phones & filming:

  • Filming yourself is allowed only at the end of class with instructor approval and without disrupting others.

  • Do not record other students or instructors without explicit consent.

• Wipe-down: Students must wipe poles and mats after use (supplies provided).

• Chalk/rosin: Use only if instructor approves; clean residue thoroughly.

• Aerial fabrics: No shoes on silks. Remove lotions and jewelry beforehand.

• Respect: We are a zero-tolerance space for harassment, discrimination, or bullying.

• Listening: Follow instructor directions at all times.

• Space sharing: Be mindful of others’ personal space and learning pace.

• Instructor discretion: Instructors may modify or stop any activity for safety or conduct reasons. Failure to comply can result in removal without refund.

• Private lessons: Follow the same attire/safety rules. 24-hour cancellation policy unless otherwise stated.

• Open Pole / Open Practice:

  • Practice only skills you have been taught and can execute safely without a spot.

  • No teaching others. No experimenting with new aerial wraps/drops alone.

• Studio rentals: Time includes setup and breakdown. You’re responsible for leaving the space clean and reporting any damage immediately.

• Closures/Delays: Announced via email, app notifications, or social media. Affected bookings will be credited or refunded per Section 3.

• Evacuation: Follow staff instructions and posted exit routes during any emergency.

• Studio media: T-Valley may capture photos/videos of classes or events for marketing. If you prefer not to appear, please tell the front desk/instructor before class and we will honor your request.

• Your content: Tag us! Respect others’ privacy and obtain consent before posting anyone else.

By booking/attending, you:

• Acknowledge that pole, aerial, and dance activities involve inherent risks (including slips, falls, bruises, strains, sprains, and other injuries).

• Voluntarily assume all risks and agree to release, indemnify, and hold harmless T-Valley Studio, its owners, instructors, and staff from claims arising from participation, except where prohibited by law.

• Authorize staff to obtain emergency care if needed; you are responsible for related costs.

• A full digital waiver & release is presented at booking/check-in and must be signed prior to participation.

• We collect only the information necessary to manage bookings, payments, and communications.

• We do not sell your personal data.

• For questions or requests (access/update/delete), contact us via the website or app.

T-Valley Studio may update policies to improve safety and operations. The most current version will always be posted on our website/app and applies to future bookings.

Questions about your plan, cancellations, or special accommodations? Reach out via the T-Valley Studio app or our website Contact page. We’re here to help.